Frequently Asked Questions
Everything you need to know about your myFirst EU experience
What is the standard shipping time for orders within the EU?
We typically process orders within 1-2 business days. Delivery within the European Union usually takes 3 to 7 business days, depending on your specific location and local courier services.
Does myFirst electronic equipment come with a warranty?
Yes, all myFirst products purchased through our official EU store come with a 1-year limited hardware warranty that covers manufacturing defects under normal use.
What is your return policy for open-box electronics?
We offer a 14-day return window for all products. To be eligible for a full refund, the item must be in its original packaging with all accessories included. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, and local EU payment methods such as Klarna and iDEAL.
Are the children's smartwatches compatible with all EU mobile networks?
Our smartwatches are unlocked and designed to work with major 4G LTE networks across Europe. However, we recommend checking your local provider's frequency bands to ensure optimal connectivity.
How can I track my package after it has been shipped?
Once your order leaves our warehouse, you will receive an automated email containing a tracking number and a link to the carrier's website where you can monitor your shipment in real-time.